Kirk Kvist, Itiviti's Director of Professional Services for the Americas region, makes the case for and against professional services, outlining instances in which outsourcing can be beneficial vis-à-vis situations in which it is preferable to use internal resources. Essentially it comes down to the three key aspects of any project: scope, time and cost. Is the activity crucial to your core business? How long would it take your existing staff to complete? What opportunity costs are associated with assigning internal staff to the project?

These are just some of the questions to ask yourself when taking this crucial decision.

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