href="http://www.thetibcoblog.com/tag/innovation-series/"> class="aligncenter size-full wp-image-3157" title="Innovation

Series"

src="http://www.thetibcoblog.com/wp-content/uploads/2012/05/bulb-right.jpg"

alt="" width="625" height="81" /> class="alignright size-medium wp-image-3343"

title="1334835688fachada_localiza"

src="http://www.thetibcoblog.com/wp-content/uploads/2012/06/1334835688fachada_localiza-300x225.jpg"

alt="" width="300" height="225" />There are so many places in

the world to visit and explore - what better way to explore them

all with the freedom of a rental car? Localiza, which provides

car rental services, is one of the top businesses in the

transportation sector of major Latin American countries. As

Localiza grew aggressively, it had to ensure that existing

operations did not suffer. To provide customers the same

experience everywhere, Localiza emphasized a high standard of

maintenance across all locations. IT

modernization enabled Localiza to automate many of

its manual processes and promote adherence to customer experience

quality standards across all locations, including the location

maintenance process.

Enabled by TIBCO,

Localiza's Location Maintenance

Process is an automated system operating in a

uniquely manageable and measurable way. In an instant,

maintenance work from any location is assigned to Localiza

headquarters for budget review, approval, scheduling and

contracting. New efficiencies eliminate executional lag time.

Lighting is repaired instantly, walls are painted promptly, and

clean-up crews arrive before customers see the

mess.

Localiza also

uses TIBCO Spotfire® - a powerful analytic platform.

Spotfire's real-time dashboard vividly renders these metrics: the

number of maintenance requests by location; the status of said

requests; maintenance costs by location; the average time to

complete a job, and more. From analyses of the data emerge

key performance indicators as

benchmarks of optimal efficiency. Location managers now use a

self-service portal to create their own analytic views, predict

trends, and initiate maintenance work.

href="http://www.thetibcoblog.com/wp-content/uploads/2012/06/localiza_foto2.jpg"> class="alignright size-medium wp-image-3344"

title="localiza_foto2"

src="http://www.thetibcoblog.com/wp-content/uploads/2012/06/localiza_foto2-300x225.jpg"

alt="" width="300" height="225"

/>"Localiza is constantly striving to

provide its customers with best-in-class service," says

Alberto Campos, CIO of Localiza. "The integration of

TIBCO solutions into our business enables us to continue

providing that high level of service to our customers, as well as

operate our business in a more cost-effective, agile and

efficient

manner."

Read href="http://www.tibco.com/company/news/releases/2009/press994.jsp"

target="_blank">here for more detail.

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