Localiza Rent A Car Speeds Up with IT Modernization and Visual Analytics
First Published Thursday, 14th June 2012 02:30 pm from TIBCO Software : Amitava Kundu
The opinions expressed by this blogger and those providing comments are theirs alone, this does not reflect the opinion of Automated Trader or any employee thereof. Automated Trader is not responsible for the accuracy of any of the information supplied by this article.
href="http://www.thetibcoblog.com/tag/innovation-series/"> class="aligncenter size-full wp-image-3157" title="Innovation
alt="" width="625" height="81" /> class="alignright size-medium wp-image-3343"
alt="" width="300" height="225" />There are so many places in
the world to visit and explore - what better way to explore them
all with the freedom of a rental car? Localiza, which provides
car rental services, is one of the top businesses in the
transportation sector of major Latin American countries. As
Localiza grew aggressively, it had to ensure that existing
operations did not suffer. To provide customers the same
experience everywhere, Localiza emphasized a high standard of
maintenance across all locations. IT
modernization enabled Localiza to automate many of
its manual processes and promote adherence to customer experience
quality standards across all locations, including the location
Enabled by TIBCO,
Localiza's Location Maintenance
Process is an automated system operating in a
uniquely manageable and measurable way. In an instant,
maintenance work from any location is assigned to Localiza
headquarters for budget review, approval, scheduling and
contracting. New efficiencies eliminate executional lag time.
Lighting is repaired instantly, walls are painted promptly, and
clean-up crews arrive before customers see the
uses TIBCO Spotfire® - a powerful analytic platform.
Spotfire's real-time dashboard vividly renders these metrics: the
number of maintenance requests by location; the status of said
requests; maintenance costs by location; the average time to
complete a job, and more. From analyses of the data emerge
key performance indicators as
benchmarks of optimal efficiency. Location managers now use a
self-service portal to create their own analytic views, predict
trends, and initiate maintenance work.
href="http://www.thetibcoblog.com/wp-content/uploads/2012/06/localiza_foto2.jpg"> class="alignright size-medium wp-image-3344"
alt="" width="300" height="225"
/>"Localiza is constantly striving to
provide its customers with best-in-class service," says
Alberto Campos, CIO of Localiza. "The integration of
TIBCO solutions into our business enables us to continue
providing that high level of service to our customers, as well as
operate our business in a more cost-effective, agile and
target="_blank">here for more detail.
No related posts.