KVH and Interactive Intelligence partner in cloud-based contact center business
First Published 18th July 2012
KVH CallPORT to combine Interactive Intelligence's contact center system with KVH's voice, network and data center services as an integrated solution
Tokyo - KVH, the Asian information delivery platform, and Interactive Intelligence Group, a provider of unified IP business communications solutions, are to partner in the cloud-based contact center business.
KVH will offer KVH CallPORT, a cloud-based contact center solution, under a distributor agreement with Interactive Intelligence. KVH CallPORT combines Interactive Intelligence's contact center system with KVH's voice, network and data center services as an integrated solution.
The service is offered with an individual virtual private server via a private network, and the system is redundantly configured within KVH's data centers. Users can also install a call recording device at their premise to record confidential information.
As an on-demand service, KVH CallPORT allows customers to select only those functions they need, the system will also flexibly scale up or down according to business demand as it changes with current marketing or sales campaigns, seasonal traffic fluctuations, changes in the number of office locations, and any increase or decrease in agent numbers.
As an integrated infrastructure offering, this new service enables customers to outsource all telephone, network and system-related processes including design, configuration, implementation testing, maintenance, and operations.
With the cloud-based contact center market in Asia Pacific expected to grow about 22% over the next four years, Interactive Intelligence selected KVH as its partner to jointly develop the Japanese market. KVH and Interactive Intelligence aim to sell this solution to 50 companies in the first year targeting to finance, securities, insurance industries and service providers.