Trade Support Analyst
Trade Support Analyst
Job Description
- Provide first and second level support to algorithmic traders in our Chicago and NY offices
- Perform active monitoring and respond to alerts within technology environment; escalate issues to appropriate IT staff if necessary
- Work collaboratively with traders and other IT staff to implement new tools and strategies.
- Manage applications including Trading Technologies and proprietary applications.
- Test new releases of software and deploy to production.
- Troubleshoot and resolve Windows desktop problems.
- Install and configure hardware and software.
- Achieve close to 100% uptime through monitoring, use of change management procedures and immediate response to any outage.
- Manage incidents including incident resolution process and client communications
- Develop and maintain systems documentation.
- Work collaboratively with other team members to achieve firm goals.
- Provide support off-hours and remotely when needed.
Experience
- Experience supporting proprietary and third party trading applications is required.
- Experience with Perl, shell scripting, or another programming language is required.
- Experience with Linux and/or Windows desktop administration is required.
- Demonstrated ability configuring, monitoring and troubleshooting software is required.
- Experience supporting XTrader from Trading Technologies is preferred.
Knowledge
- Windows desktop operating system troubleshooting and administration
- Microsoft Excel and other Office applications
- Basic knowledge of IP network troubleshooting
- Proven ability to manage multiple ongoing projects simultaneously
- Strong verbal and written communication skills
- Excellent documentation and knowledge management skills
- Proven customer focus is essential
- Strong self motivation and initiative
Education/Certifications
Bachelor’s degree in Computer Science, Engineering or a related field is required.
