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NICE and Truphone announce integrated cellular recording solution

First Published 7th October 2014

Truphone's mobile recording technology combines with NICE's Trading Recording system to enable compliance with cellular record keeping regulations.

Ra'anana, Israel, and London - NICE Systems and Truphone, the mobile network, have integrated the cellular carrier's mobile recording service with the NICE Trading Recording (NTR) system.

This partnership will provide an integrated solution to comply with the newest international cellular record keeping regulations, including FCA in the UK and Dodd-Frank in the US. These rules mandate that financial institutions capture, store and retrieve mobile communications that relate to specific trades in the UK and US. With further regulations being considered across many European and Asian financial centers, the integration of Truphone technology into the NICE NTR system aims to future proof customers' mobile recording capabilities and enable regulatory compliance.

The addition of Truphone Mobile Recording, which provides recording in over 200 countries, gives NICE NTR customers an integrated solution to store and analyze data, the integrated NTR system also offers organizations the security and privacy of having one platform on their premises to record voice, instant messenger and data communications across fixed and mobile platforms.

NICE Trading Recording can capture all voice interactions across the different channels (front-end, back-office, mobile phones, etc.).

Yaron Morgenstern, General Manager, Financial Markets Compliance, NICE said: "We believe that our partnership with Truphone will provide significant benefits to our global customers. The growth of mobile capture is important to NICE as we continue to offer our customers secure, intelligent multichannel compliance software to help manage the ever changing compliance rules and challenges."

Paul Liesching, Senior Vice President, Truphone Mobile Recording, Truphone said: "We are delighted that our Mobile Recording capability will further enhance the NICE Trading Recording system. By integrating Truphone Mobile Recording, NTR customers will now be able to support their mobile compliance and governance requirements across four continents."